Frequently asked questions
Clarity at every
step.
Helpful answers about natural gemstones, certification, care, marketplace purchases, and customer support.
Helpful answers
Questions you may
already have.
What does “certified” mean? +
Eligible gemstones are accompanied by a report from a recognised laboratory. It provides documented details to support a more informed decision.
Are all gemstones natural? +
Khyati Gems focuses on natural gemstones and presents product information transparently. Review the details and documentation shown with an individual listing.
Do all gemstones come with a report? +
Certification eligibility can vary by gemstone and listing. Please review the documentation information shown on the individual listing or contact us with a question before purchasing.
Can a gemstone have natural inclusions? +
Yes. Natural inclusions and variations are part of a gemstone’s individual character. They should be considered alongside colour, cut, clarity, and overall appearance.
Are treatments disclosed? +
Relevant treatment information should be presented transparently in the individual listing and supporting documentation where available.
How can I choose the right gemstone? +
Start with your intended use, colour preference, size, and budget. Explore our Knowledge Centre or contact us for guidance on the information shown with a listing.
Where can I purchase gemstones? +
Selections are available through our trusted online marketplace channels. The individual listing provides current pricing, availability, delivery, and purchase details.
Do you ship internationally? +
Delivery options and destination availability are shown with the individual listing before purchase. Please review the shipping information that applies to your destination.
What are the return conditions? +
Return eligibility is governed by the product policy shown with the individual listing and the purchase channel’s applicable rules. Please review those terms before ordering.
How should I care for a gemstone? +
Store gemstones separately in a soft pouch or lined box and avoid harsh chemicals or abrasive cleaning. Care requirements vary, so review product-specific guidance when available.
Can I ask a question before purchasing? +
Yes. Contact us by email, phone, WhatsApp, or the enquiry form. Include the gemstone or listing you are considering so we can give relevant guidance.
How quickly will Khyati Gems respond? +
We aim to respond to enquiries as soon as possible. For order-specific support, include your order or listing reference in your message.